In this workshop we will explore different approaches to better understand and work with people whose behaviour we find challenging.
- What causes difficult behaviour
- How attitudes are formed
- Communication misunderstanding
- The impact of different styles of behaviour
- Strategies for responding to different behaviour styles
- Resolving conflict in a constructive way
- Steps to becoming more assertive and using assertive language
- Finding ways of saying ‘no’
- Importance and impact of our non-verbal language
We will explore the question – Is it who people are that we find difficult, or is it what they do? This distinction can help us to understand the best way to move forward constructively towards mutually beneficial outcomes.
The price
This course costs £80+VAT per person for a half day course, however, if you are interested in booking a bespoke course for your company, we are very happy to discuss discounts. Please contact us at info@livewellsouthwesttrainingnetwork.co.uk