Summary
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
Aims
For staff to recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
Objectives
- To recognise the common causes of conflict
- To identify the different stages of conflict
- To understand the importance of effective communication when faced with a conflict
The price
This course costs £125+VAT per person for a 3 hour course, however, if you are interested in booking a bespoke course for your company, we are very happy to discuss discounts. Please contact us at info@livewellsouthwesttrainingnetwork.co.uk