Whether it be in your personal or professional life, conflicts are an inevitable part of human interaction. But what if you could learn the skills to effectively resolve conflicts and maintain positive relationships?
This workshop explores a practical program that will teach you the essential skills to manage and resolve conflicts in a healthy and productive manner.
Learning outcomes
- Discover how to recognise signs of conflict and alleviate its sources
- Understand how to deal with negative emotions and strong opinions
- Know how to see the bigger picture and work towards a mutually beneficial goal
- Learn how to stop conflict at the earliest point whilst respecting people’s rights
- Explore ways to mediate disruptions and help participants to feel optimistic